After our (Leaseholders’ Forum) lobbying, you can now have a face to face chat with Leaseholders Service. This is only an infrequent service – the next slots are available on the evening of Tuesday, 6th September at Camden Town Hall. Email email@example.com to reserve your slot. Therea are more details about the background of the face-to-face scheme here: https://www.leaseholdersforum.org.uk/2016-06-14/drop-sessions-announced-also-improvements-works-repayment-options/
p.s. I can’t guarantee you any better news as, unless the bill is calculated incorrectly, I know of no reduction schemes for service charges (only extended payment periods for major works, or a charge against the property with interest applied).
p.p.s. And in response to Jez’ observation about the management charge: this was due to Camden Council winning a legal case, which we (the Leaseholders’ Forum and many other individuals in Camden) fought and lost. The calculation method was (largely) upheld as valid by the First Tier Tribunal sadly.
Paul Ginsberg (Leaseholders’ Forum member)