thank you for your answer, and all the infos.
But, I also think that 1h sometimes it’s not enought in order to discuss specific problems about our properties, the leaseholder service should have an office where it would be possible to book an appointment and discuss face to face.
Especially with all the expenses we are paying, i think that should be a vital support.
They are acting like it’s phones company , but here we are talking about people’s life savings and homes. these are serious matters that needs a proper meeting.