Camden Leaseholders’ Forum homepage › Discussion Board › Lease + Ownership › Sale and assignment pack: unacceptable delay risks my property sale › Reply To: Sale and assignment pack: unacceptable delay risks my property sale
You would have to use the formal complaints process. That only kicks in after a minimum of 10 working days from when you sent in your correspondence and there won’t be an immediate response. It’s just a hunch, but I suspect you’ve been particularly caught out as the annual estimates are being sent out now, which resolves in an increased workload within Leaseholders Services.
For what it’s worth, I’ve not heard of any property sales failing to go through due to two weeks of delays from Camden. And nor do I think that Camden promise this information within 10 working days – they always say initial acknowledgement within 10 working days, but it depends on how complex the query is, as to how long it will take to resolve.
Not so useful directly to you, but maybe to others: some estate agents recommend getting the Sale & Assignment Pack when you put your property on the market, to cut down on delays. You can then ask for a letter stating that there have been no material changes once the property is sold, speeding up the process.