Reply To: Total loss of heating hot water for over a month now


2 years ago I was compelled, uncompensated, to move out of my leasehold property as a result of Camden’s HS2 Replacement Housing Scheme. After losing my new correspondence address Leaseholder Services ordered me to pay of a Major Works Bill in 14 months, instead of a possible 3-5 years.

Shortly afterwards I suffered a stroke and knowing this, Leaseholder Services’ response was to phone me up and threaten to ‘escalate action’ against me if I didn’t agree to a new repayment plan there and then. At the time I was already paying £444+ on top of my day-to-day Service Charge towards the extra bill, whilst also (known to them) suffering financially as a result of my self-employed composer status.

Although this is only a small part of a long list of complaints I have about Leaseholder Services, I’m wondering if anyone else has any stories about the intransigent bullying nature of Leaseholder Services?

I’m asking because the New Camden Journal, as well as MP Keir Starmer are now looking into my situation and the CNJ in particular are keen to do an expose piece, hopefully before the upcoming elections, as the Council refuse to look into the matter diligently … or, in fact, at all!

It serves to benefit everyone (including Camden Council) to bring this matter and others into the open. The more the merrier, as they say!

All the best,

Martyn Swain