I had so many bad bad bad experiences too, everytime I had to call the Council is been a very stressful experience. From Leaseholder services to House repairing it is been a nightmare. I filled up all the “placebo” surveys form sent me, but nothing seams to change. Plus They often fail to log the datas in their system, and as a result I had to re-explain my cases everytime I talked to a new operator ( often after a 20 min wait ), as an example that ended up taking 4 month ( FOUR MONTHS !!! ) to fix a leak to my ceiling. I would be very happy to support any action.