Reply To: Endemic Bullying at Leaseholder Services


I hear you GRivolta, I’ve had this too! Had a pipe leak and called leaseholder and they said I’m in charge of pipes so got plumber who asked me to call council ask we have communal boiler and then she said I should not be touching the pipes as they are communal but waited on hold for 30 mins and then didn’t get a call back so paid £200 for the plumber for nothing when I asked Camden for money back they said they couldn’t find all the call logs and gave me £50 after I escalated it to complaints team which was time consuming and took ages! If I was given the correct information to start with I would not have been out of pocket!