From 5.30pm to 7pm before each Leaseholders’ Forum meeting members of Camden Council’s Leaseholder Services team come in person to help go through issues that you are struggling to resolve satisfactorily. You must book your slot via firstname.lastname@example.org in advance. If you can still make it, there is a Leaseholders Forum on Tuesday, 19th at the Crowndale Centre with a preceding session of slots. Call and e-mail them to see if they can fit you in.
A further option is to see your ward Councillor at their surgeries, which are all on the Camden website. A Member’s Complaint has priority.