Reply To: Service Charge – Supporting Docs & Management Audit

Camden Leaseholders’ Forum homepage Discussion Board Service Charges Service Charge – Supporting Docs & Management Audit Reply To: Service Charge – Supporting Docs & Management Audit

#5616
NW5 leaseholder
Participant

This is really helpful information, thank you for sharing. I would be happy to contribute to a cloud-funding arrangement if it helps to facilitate a thorough independent audit. That said, I’m perplexed why it should be the responsibility of the ‘customer’ to make these arrangements.

Does this ongoing situation not suggest a lack of robust financial governance and oversight within the Leaseholder Services team, and why is someone not being held accountable and responsible for this at Camden? If there is a systemic problem with providing a reliable and accurate invoicing system than surely Camden should be funding external auditors to help them identity and correct these accounting and invoicing problems. It is very concerning that Camden are sending out invoices to leaseholders knowing they are ‘likely’ to the incorrect. I can’t think of any other organisation/industry where this type of practice would be deemed acceptable.