Total loss of heating hot water for over a month now

Camden Leaseholders’ Forum homepage Discussion Board General/Other Issues Total loss of heating hot water for over a month now

This topic contains 1 reply, has 2 voices, and was last updated by  Paul Ginsberg 1 month, 1 week ago.

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  • #4392

    maclal1
    Participant

    WE at no 10 have not had any heating hot hot water since early November – i.e. over a month now.

    I have been calling Camden repairs on 020 7974 4444 option 3, 1 and 4 and every time been told that someone will call me or the repair is being fixed by engineers attending the boiler house.

    No progress and each day I’m told the same story.

    It seems only us have this problem as no one else has been in touch?

    No one is now living in the flat due to the situation and we are renting nearby.
    No hope of any compensation as freeholders and especially council have a lot more power than leaseholders and also service charges will still be payable.

    What’s worse is there is no one for me to talk to about this and no one else is mentioning this in the forum.

    #4394

    Paul Ginsberg
    Participant

    Hi there. I don’t believe the Forum have had any similar reports though their main channels.

    For what it’s worth, I’ve found that when calling Camden Repairs they’ve happily told me if anyone else in the block has been affected (if I’ve asked). Alternatively do ask your neighbours.

    In terms of getting the issue sorted, I’d definitely ask your local councillor and, given the length of time, perhaps attend their next advice surgery in person. See http://camden.gov.uk/theme/camden-bremen/ccm/navigation/council-and-democracy/who-represents-you/councillors/ for more details of when the next surgery is (usually best checking all your local councillors).

    In the meantime, do have a read of our guidance here, as that may help you progress your issue. For instance if you get the ticket reference number you can then ask them to escalate it the following day, if you quote the same reference, and ask to speak to a manager as you can prove that the repair hotline’s promises aren’t being kept (e.g. no callback). More info here: https://www.leaseholdersforum.org.uk/guides/complaining-effectively/

    Hopefully someone will also be along to let you know what your legal rights are. Given the length of time LEASE or Citizens Advice Bureau may also be able to help.

    Hope that all helps,
    Paul Ginsberg

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