6th March 2017 at 17:17 #4195
I bought my flat in Walker House in 2014 when the windows had already been replaced – estimated cost per flat around £10k. The work was done in 2013 I think. As part of the terms of the sale, a sum of £10k was put aside awaiting the bill from Camden. My laywer had the foresight to have this protected until 2018, never thinking that four years later, Camden would still not have billed residents. If I don’t claim the money by 2018 it goes back to the vendor but I need an invoice to claim it.
Every time I ask Camden they say “works will be at completion shortly”. No idea what this means as they’ve been saying that for over a year. Any idea how I can get a full answer from Camden or an interim invoice?
Thanks for any guidance!9th September 2017 at 13:22 #4303
I’ve been chasing Camden for a response to this query for over a year now and getting nowhere. I have now sent four emails to Mike Edmunds – they get passed to a caseworker and then the trail goes dead. Any advice? The basic issue is that I need a bill from Camden for window replacements done in 2014 – the person who sold me this flat set aside £10k for this work which is currently held by the lawyers but unless I can submit a bill the money set aside will be sent back to the vendor in 2018. Four years on and I cannot get any sense out of Camden. Thanks for any advice.9th September 2017 at 13:42 #4305
What date in 2018 do the fnd revert?
Was there anything in the correspondence from Camden on when an invoice would be issued?
Peter Wright9th September 2017 at 13:49 #4306
Camden do not produce interim invoices, only statements of monies spent so far. I suspect you won’t get far as have no legal requirement to produce these so the usual complaints process won’t work.
If the works aren’t complete (or the sub-contractor hasn’t given Camden the final costs) they Camden can’t issue the final invoice. A statement showing that the works costs are still outstanding may be sufficient (but that depends on your individual private legal agreement with the previous owners).
You may be able to query with your lawyers whether you can get a time extension as the works have not yet been completed?
Sorry not to be able to provide more positive news.
Paul11th September 2017 at 09:19 #4308
The works are complete and it’s been signed off by the Head of Leaseholder Services but is awaiting finalisation from the Finance Department apparently but this has been the case for almost a year. In March I had an email saying final invoices should be issued within the next month!
The ludicrous process I can just about deal with. What I’m struggling with now is the fact that nobody seems to be in charge of this. The person who sent me the email in March now has a dead phone number and is not responding to emails. How do you get actual concrete information out of them?
Thanks for any advice.
Charlotte11th September 2017 at 09:43 #4309
Failing anything else you can submit an official complaint regarding lack of communication: https://www.leaseholdersforum.org.uk/guides/complaining-effectively/
(but you might still not get the response you want, but it doesn’t hurt).26th September 2017 at 12:02 #4327
I raised your issue with Mike Edmunds head of leasehold services who promised (in public) that they would resolve this for you. If no progress, e-mail him (email@example.com)
Peter Wright26th September 2017 at 12:05 #4328
That’s amazing. Thank you! I did go to the leaseholder drop-in last week and felt that there were some signs of progress but it’s brilliant to have this from the horse’s mouth. Thanks again!
You must be logged in to reply to this topic.