26th March 2018 at 23:04 #4430
We’ve had damage to our flat from the flat of Council tenants above – water leaking through deteriorated bathroom grouting. A Council officer has told me verbally that the repairs are my responsibility – neither the tenants nor the Council having any responsibility. I find this difficult to accept, and fellow leaseholders have told me that it is not the case. Does anyone know of any reliable guidance on what I suspect is not an uncommon problem?
Thanks in advance.26th March 2018 at 23:30 #4431
Sadly in same position – upstairs balcony not waterproof and wrecked my ceiling paint. I got told the same thing, and from a quick google browse, I unfortunately thing they may be right. I believe if someone is egregiously negligent – example being given as leaving the bathroom tap on – you can make a claim which is then spread amongst all leaseholders (even though it is a claim against 1 person – weird). Otherwise, it is a case of claiming on your own insurance. Something I don’t fancy doing as I’ll lose my “no claims”. If you find out anything positive, please do report back!27th March 2018 at 11:51 #4434
I am in the same situation I have had damage to my flat from the flat of Leaseholder above my flat – water leaking through damaged my kitchen ceiling wallpaper and this is the third time. All past repairs have been done by me. As I write, the problem has not been solved the kitchen ceiling wall paper has to be replaced. I am so upset as I don’t know how to resolve this problem. Does anyone know of any reliable guidance or help as to how I can solve my problem. NW1 0LA29th March 2018 at 19:18 #4439
If that flat did the damage it should be their responsibility. If it was another car crashing into yours the driver of the car that did the damage could not tell you it was there fault. Well they could but if there were witnesses they wouldn’t get away with it. So do the same. Take some pictures of the damage and tell them their flat is causing damage to yours. Tell them they need to fix their problem asap and I think what has to be done is you report this to your insurance then your insurance contacts their insurance and it is sorted out. If you are a leaseholder, your policy for your flat is through the block policy for the building so you need to call them up. Probably is the Zurich one tel them the problem and the flat number that caused it then they will investigate and they will either send a contractor to get it fixed or ask you to find one and then pay you for the amount you have to pay the damage. If worse came to worse, you would have to tell the Council you would take them to court to get the damage fixed. That should get them thinking. We had water damage once from upstairs flat. The block insurance paid for the damage. Didn’t approach the council, just contacted the insurance.
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