Final Demand – Legal Action

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    Has anyone recently shared my experience?…

    I have just received a ‘Final Demand – Outstanding Service Charge Invoice’ letter from a Camden Collections Officer, stating that “non-payment of service charges is a breach of your lease” and threatening legal action. The outstanding amount relates to an invoice for Actual Day to day service charges which I received in October 2020 and which I have not paid.

    In that regard, I wrote to the Council in October requesting the opportunity to inspect the accounts and invoices. In November the Collections Officer sent me a ‘Reminder – Outstanding Service Charge Invoice’ letter. I responded by email, pointing out that I was awaiting sight of the accounts. The reply said that the team was “experiencing an influx in queries” and my invoice had been placed on hold for a month, at which point I should have received a response.

    Well, I heard nothing more until this ‘Final Demand’ letter.

    Am I alone, or is this a wider problem? Is the accounting process unfit for purpose? Does the Forum need to investigate?


    Ive had the same problem too. Found out last year that the council put a 650.00 charge on my account dating back to 2007. They then took the paymentsi made on my yearly service charge and switched it to pay the bill and it looks like im 2 years behind on my account. I have emailed leaseholder services numourous times asking for a breakdown but they wont provide me with it. Now i am getting final demands. Told them ill see them in court


    You’re not alone, Camdens charges for capital works are exorbitant. We’d never pay an equivalent amount for work inside our homes. s19 of Landlord and tenant act should ensure that we get value for money. It’s a straightforward process to have cases heard in the first tier tribunal ( property chamber ) If we got together it would surely be cheap enough.


    First of all it is unacceptable that the Council has still not provided the inspection file for the service charges 5 months after it has been requested. Section 22 of the Landlord and Tenant Act 1985 is very clear: “Facilities for inspection must be provided within one month of the request, and must be available for a period of two months.” Further “A person who, without reasonable excuse, fails to perform a duty imposed on them under Section 22 of the Landlord and Tenant Act 1985 commits a summary offence and is liable on conviction to pay a fine not exceeding level 4 on the standard scale.”

    There is no reasonable excuse for a 5 months delay in providing the supporting documents for the service charges. Last year I was sent a digital version of the inspection files 2 months after the actual 2019/2020 service charge bills had been issued. One extra month due to Covid is excusable, 5 months is definitely not.

    On the repairs issues and the overall mismanagement by Camden Council, these solicitors might be helpful:

    Have Camden Council ignored you?

    Initial no obligation advice is free, then they decide whether they take the case on on a no-win-no-fee basis.

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