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Hi Giulia,
If you aren’t getting a proper response from the council, which is unfortunately quite common, you can raise a formal complaint. You should receive an acknowledgement quite quickly and they will investigate. Details are here: https://www.camden.gov.uk/complaints.
They should report back within 20 days, but you may have to chase them. Involve your local councillor if you still don’t get a response.
Best wishes,
Mark
Hi Paul,
Thanks for this update. The announcement says the open meeting is on Tuesday 11th December, but the 11th is a Monday. So is it Monday 11th, or Tuesday 12th December?
Kind regards,
Mark
28th September 2017 at 16:48 in reply to: Making a complaint about major works bill with Council #4334I did propose what I thought was a reasonable amount taking into account all the problems, but Camden ignored my proposal in their first response and all subsequent correspondence. There was mention of a possible reduction quite some time ago, without suggesting a figure, but I heard nothing more about it. In my initial complaint I set out all the problems in a long letter. Camden’s response did not respond to all the points I made and was incorrect on a number of points. Since then I have been asking how we might proceed, without getting a straight answer. I’m waiting to see the outcome of this latest stage of the process before deciding what to do next. Never having been in this situation before, it’s not clear to me what the options are and I haven’t yet considered a tribunal.
28th September 2017 at 15:29 in reply to: Making a complaint about major works bill with Council #4332There is a guide to complaining on this site: https://www.leaseholdersforum.org.uk/guides/complaining-effectively/ which suggests using the complaint form accessed via this page: http://www.camden.gov.uk/complaint (click the Make a Complaint button).
I don’t have experience of using the tribunal so can’t comment on that, but I do have invoices currently in dispute directly with the council and they have put them on hold in the meantime, which means that I am not chased for monies unpaid. Those invoices are for major works which overran and were poorly carried out. I began a dispute in late 2015 and it is ongoing. We have got nowhere for about 18 months and Camden have now transferred it to the complaints department.
Camden’s usual process when invoices are unpaid is to send standard letters to threaten legal action, although I don’t know how it would escalate from there. Perhaps others on this forum could comment?
I’ve received a similar proposal for fire risk assessment works. I emailed capitalservices@camden.gov.uk to ask precisely what they are proposing. They told me that it was to install a new fire alarm system. Further enquiries have not yielded much more information. But you could try that as a first step.
Eventually you’ll be sent a section 20 notice, and at that point you can raise formal objections. In my limited experience (one round of major works so far), Camden’s responses to a section 20 notice are unfortunately not very helpful.
Mark
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